Welcome to eZE Tyres & Servicing. By using our services or our website, you agree to the following terms. We’ve kept these as simple as possible, but if you have any questions, please just ask!
1. Quotations & Pricing
- All quotes provided over the phone or email are estimates based on the information provided by the customer.
- Prices for “POA” (Price on Application) services, such as custom alloy refurbishment or specialist split rims, will be confirmed after a physical inspection of the wheels.
- We reserve the right to adjust pricing if the condition of the vehicle or wheels differs significantly from the description provided (e.g., hidden cracks or heavy corrosion).
2. Alloy Wheel Refurbishment
- Turnaround: Our standard turnaround is 4 days (e.g., Wednesday to Saturday). While we strive to meet every deadline, we are not liable for delays caused by unforeseen technical issues.
- Buckle Check: We require a buckle check for all “Polished Face” refurbishments. If a wheel is found to be buckled, we will contact you with repair options before proceeding.
- Loan Wheels: Loan wheels are provided subject to availability and are used at the customer’s own risk.
3. Guarantees & Warranty
- Painted Wheels: 1-year guarantee against paint defects (excludes damage caused by kerbing, stone chips, or harsh chemical cleaners).
- Polished Wheels: 6-month guarantee due to the nature of the finish.
- Parts: All new parts fitted (batteries, brakes, etc.) are covered by the manufacturer’s warranty.
- Tyres: We guarantee our fitting and balancing. Tyre tread wear and punctures are not covered once the vehicle leaves the premises.
4. Customer Responsibilities
- Locking Wheel Nut: It is the customer’s responsibility to provide the locking wheel nut key. If we cannot find it, we may be unable to complete the work, and a call-out or booking fee may apply.
- Wheel Bolts: We recommend that customers check their wheel bolts/nuts after 50 miles of driving following any wheel removal.
5. Cancellations & Rebooking
- We understand life happens! Please give us at least 24 hours’ notice if you need to cancel or move your appointment so we can offer the slot to another customer.
6. Limitation of Liability
- eZE Tyres is not responsible for any pre-existing damage to the vehicle not related to the service being provided.
- We are not liable for any indirect or consequential loss, such as loss of earnings, while a vehicle is in our care or following a repair.
Need to clarify something?
If you have a specific question about our terms, we’re happy to chat.
Call us: 07778 180055 Email: tyreseasilyltd@gmail.com